Embracing the self-service revolution to modernize CX delivery
November 27, 2023 ⚊ 1 Min read ⚊ Views 32 ⚊ BUSINESS
Gone are the days when customers patiently waited in call queues and relied on interactions with human agents to get answers to their simpler queries, which to be honest, left a lot to be desired and led to many customers feeling unsatisfied.
However, with the emergence of automation, chatbots, and other technological advancements in the CX space, organizations can now offer seamless customer service without compromising on quality, accuracy, and speed by integrating self-service options into their omnichannel CX strategy.
Tags: telecommunications solutions, Workforce Management
