How Jobs-to-be-done Can Drive Your Customer Journey Analysis To Breakthrough Ideas

January 2, 2023 ⚊ 1 Min read ⚊ Views 64 ⚊ TECH

The procedure and experience a customer has when using your product is sometimes referred to as the
“user journey.” Businesses that are employing this strategy to map customer journeys have made a
clear advancement in the creation of a better user experience. However, if you concentrate too
much on your product experience without having a firm grasp of your customers’ objectives, you
run the risk of concentrating on local optimizations and neglecting ground-breaking concepts.

Read details: https://www.thrv.com/blog/customer-journey-analysis-breakthrough-ideas-using-jtbd

Tags: Customer Journey Analysis

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