Top CX trends to be aware of in 2024

December 29, 2023 ⚊ 1 Min read ⚊ Views 46 ⚊ BLOG

The CX landscape is constantly changing and evolving with new technologies, customer preferences, and economic changes.

CCaaS migration, omnichannel contact centers, click-to-call and click-to-chat functionalities, workforce engagement management, and agent-assist applications are some of the more important CX trends to keep track of in 2024.

Read details: https://theblackchair.com/trends-to-be-aware-of-in-2024-for-optimized-cx-operations

Tags: Contact centre c, Technology policing & management

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